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Owned and operated by The Vantage House, our team is ready to help with orders, product questions, or planning your perfect outdoor space.
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Frequently Asked Questions
How long does shipping take?
Orders are processed within 1 to 3 business days. Transit time is typically 5 to 8 business days within the Continental U.S. Larger items like patio sets, saunas, and outdoor kitchens may have specific delivery timelines noted on their product pages.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment from our warehouse to your door. If tracking has not updated within a few days, feel free to contact us.
What is your return policy?
We offer 30-Day Returns on eligible items. If something does not meet your expectations, contact us within 30 days of delivery. Please review our Return Policy page for full details on eligibility and the return process.
Can I exchange an item for a different model or size?
Simply reach out to our team and we will walk you through the next steps. Check our Return Policy for complete details.
What materials are your patio furniture sets made from?
Our patio furniture is crafted from weather-resistant materials designed for long-term outdoor use. Each product page lists specific materials such as powder-coated aluminum, all-weather wicker, or teak. We recommend reviewing the product details to find the best fit for your climate and space.
How do I choose the right sauna or cold plunge for my home?
Consider your available space, preferred capacity, and whether you plan for indoor or outdoor placement. Each product listing includes dimensions, power requirements, and recommended use. Our team is also available to answer specific questions by email or phone.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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We aim to reply to every inquiry within 24 hours during business days.
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Free Continental Shipping
Free shipping on most orders within the Continental U.S., with no order minimum required.
30-Day Returns
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